Terms and Conditions

1. A Service Order Form is required for every order. An order will be processed for either the Apostille or Authentication process as per the country name noted on the order form. The procedures for either the Apostille process or Authentication process will be followed as per guidelines provided by the US Department of State AND requirements as dictated by the Embassies of the respective countries for which authentication is being requested (does not include OFAC sanctioned countries). The guidelines by the US State Department can be found on the internet at: http://www.state.gov/m/a/auth/
2. Please complete a separate order form for each country if certification is being requested for multiple countries. If an incorrect payment amount is included or authorized for credit card payment on the order form, customers will be contacted for the difference in the amount before the order can be processed. US Authentication Services is not responsible for orders where an incorrect description of the document (including current seals and signatures) which needs certification was provided. US Authentication is not responsible for lost or delayed mail and encourages customers to use mail/package tracking mechanisms while sending or receiving documents to and from US Authentication Services. US Authentication Services takes every effort to process your order in an expedited manner. However, we are not responsible for delays in processing times at the respective government agencies and foreign embassies.
3. US Authentication Services is not responsible for rejection of any document by any government agency or embassy. All certifications are at the discretion of the respective agency/embassy.
4. For payments that are being drafted outside the United States Of America, the funds must be payable in the form of a certified check or money order payable in US Dollars.

Refund Policy

1. Customers have the ability to request refunds or cancel the order from the time of ordering until the documents have arrived at US Authentication Services.
2. Once the certification process has initiated and if an order is cancelled, US Authentication reserves the right to refuse any refunds for the service fees charged by US Authentication Services.
3. For any cancelled orders, US Authentication Services reserves the right to issue refunds for the service fees charged by Government Departments & Foreign Embassies, document preparation charges and mailing services related to the order which have not yet been initiated by US Authentication Services.
4. For any errors in the certification process which are proved to be the negligence of US Authentication Services and contradictory to the order placed, a full refund will be issued to the customer.

Shipping Policy

1. Customers are requested to include a pre-paid return envelope with the address where the documents are to be shipped to.
2. Customers are encouraged to use a tracking mechanism when sending documents to US Authentication Services and for the pre-paid return.
3. If a return envelope or label has not been provided, this will result in a delay in sending out the completed document. US Authentication Services will contact the client to provide us a pre-paid return label accordingly.
4. US Authentication will not process orders or ship documents to countries or individuals which fall under the Office of Foreign Assets Control (OFAC) sanction program.

Customer Service

For customer service, please email US Authentication Services at info@usauthentication.com. An agent will respond to your questions or concerns in 24 hours.

For any urgent issues, customer service can also be contacted at 703-971-7226.

Privacy Policy

Please read our privacy statement concerning any information we may collect about you.
US Authentication Services has adopted the following privacy policy, which is applicable to all information you provide during your use of the web site on the World Wide Web at www.usauthentication.com (referred to as the "website").

Changes to This Privacy Policy:

The privacy policy may be revised at any time. US Authentication service will display a notice when the privacy policy has been revised. Your continued use of the website after the notice is published constitutes your acceptance of the revised privacy policy.

The Information You Submit to US Authentication Services:

As of the date of this privacy policy, US Authentication Services provides you an opportunity for you to input personally identifiable information. This information is collected by US Authentication Services for the use of contacting you for purposes of addressing your document certification requirements. Your registration information might also be used to provide you account related information specific to your business relationship with US Authentication Services should you become a US Authentication Services client.

Sharing of Personal Information:

US Authentication Services does not share your collected information with third parties.

Information Security:

Although no system can be made completely invulnerable to unauthorized access, US Authentication Services uses industry standard procedures to store information.

Customer’s contact information will be maintained in a secure location on company premises for the purposes of transaction history. Customer Charge Card related payment information will be kept no longer than 30 days to ensure proper transaction records are maintained until payment is cleared.

Children’s Privacy:
The Site is intended only for use by adults and, in light of the business oriented content of the site, it is not foreseen that this site will be used or accessed by children. US Authentication Services shall not seek to obtain, store, distribute or use any information regarding children.

Questions or Comments:
If you have any questions about this Privacy Policy, please submit your questions by e-mail to info@usauthentication.com.

 

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